Booking Guru Guest Care Sales Jobs in Jackson Hole Opportunity

Do you have an incredible personality?

Are you a perfectionist with excellent attention to detail?

Do you want a fun, fast-paced job?

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Booking Guru Job Description

Two bubbly Booking Gurus make up our administrative team, and neither have been hired yet!  One might grow to be a Lead Booking Guru (LBG) who will work throughout the year if mutually beneficial.  The Seasonal Booking Guru (SBG) will work over the Summer, starting training in early April or May and the position will end mid-September or October.  Our SBG will have passion to speak with customers/concierge about the most FUN activity in JH and run with special projects! 

Whether seasonal or year round depends on what we work out, we are NOT a rigid and bureaucratic big company, rather, lets chat about how our arrangements can be unique, fun and mutually beneficial!  🙂 

• If you jump in with passion and take responsibility, voluntarily take over management tasks, create new sales methods and “treat the business like your own” you will make more money. 
• If you have less “drive” and would instead prefer to “just do your job with excellence as instructed” that is sufficient, and pay will be about $16 to $18/hr, with potential for a couple more bucks an hour based on ….

These positions require a bubbly salesperson, not just a polite “order-taker.”  

This position’s hours are flexible. 

• If you like to be away from work for 3 or 4 days each week, we could do 12 hours shift (7am-7pm) for  3 days per week, then 4 days the next week (rotating weekly.) 
• If you don’t like this schedule, and neither does your Booking Guru counterpart, let’s change the hours to four 10-hour shifts, or five 8-hour shifts or six 7-hour shifts, or, or, or…?  🙂  

As long as phones and emails are covered 8am to 6pm for all 7 days each week – I am happy!

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A HUGE perk is that the position can be remote from any quiet place with Internet connectivity!!!  The SBG will only need to come to Jackson one day per week, and even this is flexible and negotiable!  A knowledge of the Jackson Hole area IS important, for example if a client calls and says they are lost and that they are “coming from ‘The Village’ and are headed to the range, and are passing Dairy Queen” the Booking Guru would need to be able to confidently, and with the fun tone of a local, direct them to the shooting range.  🙂  During your 80 hours of training in Jackson Hole, you will learn the area well!  🙂

Jobs in Jackson Hole Requirements

Applicants should have the experience or ability to learn and enjoy “high-end/professional” customer service via the phone, must thrive on hard work and be dedicated to attention to detail.  You must demand of yourselves a high level of personal responsibility, have a drive to help customers on telephone bookings, and have the ability to work independently.  Our sales come through the phone & email so there are some main requirements:

1) ALL calls that come in on your shift must be answered by the 3rd ring. If you are on the other line when a call comes in, you must call that number back asap.

2) Customers should experience that you are working in a professional setting. There should be no background noise to indicate that you are working from home or some riverbank where you chose to set up your workstation for the day, using your cell phone’s hotspot to fuel your laptop with WiFi.  Want to work from Mexico or Flint Michigan for a week while visiting family?  As long as you are performing your duties with excellence, you are welcome to be anywhere!   🙂

3) Written and verbal communication must be professional.  Proper grammar, punctuation, a clear, crisp and “smiling” voice and eloquence are appreciated by our clients!  🙂

The Booking guru is responsible for following up with all leads and closing all sales possible with appropriate follow up. Compiling completed liability waivers (verify all details are correct) daily and enter the contact information into SalesForce and forward the verified waivers to Accounting.