Words NOT to Use When Teaching
Shepard Humphries offers tips for those seeking to teach with excellence, Words NOT to Use When Teaching.
These are tips on teaching discriminating clients and everyone else. We hope these ideas on how not to be a jerk and instead to communicate smartly and nicely are of help to you as you serve HNW families.
Instructing with excellence is not easy, and the majority of teachers ignore the “little things” that can make instruction excellent.
Another common mistake made by those serving others is the downplaying of gratitude. In some cultures, responding to a “Thank you” with “no hay problema” is common and acceptable. In the US culture however, saying “No problem” or “Of course” is just plain rude.
Someone that is being served has made the gracious choice to extend verbal gratitude, and the servant’s response in return the gratitude or the thing they are thanking them is minimized? Not smart. A much better response is, “You are welcome” or “My pleasure.”
These customer service tips are of use to everyone in the high end service industry.
Please stay tuned for more communication and teaching tips.